I needed to Allow you recognize of An impressive young woman you've Functioning for you at Dallas-Ft. Truly worth airport. Her title is Nyanina Kong, and she or he goes because of the identify of Nina.
We also are sorry that you just were not happy with the complimentary voucher that we delivered. Nevertheless, the voucher was intended to Express goodwill and for making amends in a way with the insufficient service you documented. It represents an sum we imagine to become truthful and affordable.
My husband And that i ended up booked for honeymoon to NYC on Nov 9, 2015. File locator: VDEURG. Over the working day we were to depart, Our flight #4378 was cancelled resulting from no crew. We have been booked for later flight #5738, costing us a fifty percent working day of family vacation. The 2nd flight was then cancelled on account of maintenance difficulty. Several possibilities were being made available but nothing that will get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Occasions Sq. at $317 an evening that were non-refundable as it absolutely was under 24 hrs. We ere made available a flight to Dallas that would get us from Pensacola late but provided that we drove one hour absent to Fort Walton Seaside airport. We took it, got in late and remaining immediately after 4 several hours snooze the following day. That Value us an extra $177.00 in hotel expenses. My partner’s luggage never arrived in Dallas as we were being promised it might- mine took above one hour to find as it wasn't about the carousel with the rest of the flights luggage, We received into NYC a day right after our honeymoon was to begin, with a lot of tension and value.
We boarded the airplane and there were 2 awesome gentlemen attendants. They served a person spherical of beverages in a short time and in no way arrived back again all around and questioned if we needed anything else to consume.
Thank you for making contact with American Airways Purchaser Relations. This really is an automatic acknowledgment, offering me an opportunity to share along with you right away what is occurring along with your information.
I have designed three tries to Get hold of customer service via emails regarding a the latest Intercontinental flight by which I'd problems with not just the preferred seats that i did not obtain, even so the horrible consumer service where my sister And that i acquired. She was discriminated against for getting to significant for being served food items as the tray couldn’t appear down Therefore the flight attendant claimed he couldn’t feed her. Though there have been open up seats, and we could have been greater accommodated, instead we ended up place near the windows and trapped there with toddlers.
nonetheless ihave not been privileged to get better seats on British airways Element of my flight.My locator no. is AUOANL.My wife is incredibly unhappy just after remaining faithful to American for over twenty years.
I am a disabled veteran who has to work with crutches and this was quite hard for me. I'd exclusively booked a flight that only experienced a single quit to make certain I would have the ability to make the excursion.
I won't ever be use AA once more!! I booked a flight for me and my son to hitch our family on getaway. Very long story shorter one thing came up and we have been not able to go at this time. I called your business with more than a months detect. Canceled the battle with mobile phone rep John; who was quite well mannered. He didn't say everything about the level of charge I can be happen for canceling the flight. I referred to as back again to request in regards to the demand and I was advised that I will be cost $two hundred by AA and $50 through the supply I used to ebook the flight for each particular person. Which i would have a $15 credit history for every particular person… I questioned to speak to her supervisor and Michelle Morgan was the individual I next talked to. She was no help, I requested to talk to her supervisor and she or he mentioned that there was no one earlier mentioned her. I advised her which i was sure that there was an individual above her. Eventually she said that I could drop by The client relations web-site. All over again I asked her two times for her supervisor’s title and she or he replied client relations. I yet again explained to her I preferred the identify of her immediate supervisor, the person that she claimed to…the title provided was Jalia Elisidi .
still almost nothing on flight 1583. Will not recognize not enough interaction. Am now acknowledging I am not likely to create relationship in Miami at 10am
was in Haiti August 17th,went for the airport eleven-30am and also the flight was to depart for your US at 1pm and was told I'd Skipped MY FLIGHT.But wasn't presented any essentive to stay for the following day,and was pressured to obtain A further tickert for August twenty third at my expence.I Nearly click resources dropped my occupation as a consequence of tht,they offered my seat and set me at an envisioned expencies of which I Demand from customers To get COMPANCERTATED FOR The cash Shed,WAGES Dropped.
The definition of purchaser service at American Airways is just not described in almost any acknowledged terms. It does not address the customer or suggest any service in the slightest degree. My daughter, touring solo, experienced the current encounter of waiting in line at Heathrow so very long to examine in that she skipped the checkin by 2 MINUTES although the aircraft was with the gate for another forty five minutes. The agent, and I use that term generously, required she purchase Yet another ticket for your later flight in a price of yet another $three hundred. Then proceded to inform her the seat would be assigned for the gate. Alright, difficulty fixed. You're thinking that! If the gate is assigned she goes to obtain her seat assigned plus the ‘AGENT’ who'd not allow for her on the very first flight cancelled her seat on both the very first and 2nd flight right after using her money! So she wasn’t off that to start with flight still, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated added dollars. Fortunately we ended up in interaction and she spoke with a supervisor who unveiled a seat to her. When she questioned who experienced cancelled the her reservation, they reported they didn't know. This all took place in a a few hour period. She at last boarded 15 minutes in advance of departure, I hope. So my spouse And that i contacted American Airways to substantiate if she was in a position to get around the aircraft and who experienced cancelled her flight, considering the fact that there was a fiscal transaction and no money transaction comes about without having a document of who designed it, one particular would Consider, for accounting and theft safety applications by yourself. My partner called 1st and spoke to JAYNE FUENTES, a supervisor who following a long conversation gave us NO Data. She couldn't explain to us if my daughter acquired a seat over the flight, got to the aircraft, or who bungled the additional invest in. She really explained that ‘These are open up terminals and they do not register that's scheduling or accepting payment for a seat reservation.’ That is definitely precise accounting for yourself. So my spouse thanked her politely for all her help at which point I mentioned JAYNE FUENTES informed us absolutely nothing she was of no help in the slightest degree. Then I termed American Airways and spoke to a different supervisor, JANE GRAY, a one who shouldn't be permitted to solution phones inside of a jail.
I even attempted calling on the phone and acquired nowhere; all I could hear is really a recurrent information and when I request to speak to customer relations, I'd get cling up on.
I was to inform you of my not so enjoyable expericences together with your airline, and requesting a refund of my flight. Firstly I had been suppose being over the 7:55am flight from Gulftport,MS.